REMINDERS

Turn on Lights and Music

Ensure the salon is well-lit and has a welcoming atmosphere.

Bathroom Check

Ensure bathroom is tidy and stocked with toilet paper, paper towels and soap for customers

Refreshments

Ensure water and coffee are ready and available for customers.

Check Appointment Schedule & Update CosmoPro

Review the day's schedule and respond to any unanswered messages on CosmoPro

Check In Customers

Greet Customers ENTHUSIASTICALLY - Offer water or coffee along with a warm greeting to each customer upon arrival.

- Verify appointment details (update status in Vagaro.

- Notify Stylist or technician that customer has arrived

- Have customer fill-out New Client Registration Form

Answer All Phone Calls, Emails and Texts

Always call outbound calls using CosmoPro and Respond to all inquiries

- Your personality tone should sound fun and delightful

- Alway answer the phone saying these words: Thank you for calling Mélange Salon this is [your name] how can I help you?

- If you have questions regarding a customer please reachout to manager Stephen or Dhayana

- You should always be closing customers to book appointments, your job is sales DON'T FORGET

Walk-ins

Handle walk-in customers promptly, check availability, and schedule if possible.

- Remember always be closing appointments

Update CosmoPro Daily

Ensure first & last names, emails and phone numbers in CosmoPro are updated

- Check conversations in CosmoPro, respond to them, and mark as read once taken care of.

- If you have questions about a customer please star them until that question is answered

Coffee, Dishes and Towels

Please be sure to remain attentive throughout the day for these items:

- If dishes need attention, please help out and clean them and put them away.

- If towels or smogs need to be washed or fold please help

- Make coffee when needed

Salon Cleanliness

Be sure that the guest restroom stays clean and spotless always. Please do the following:

Bathroom: Clean toilet, mirror, floor and sink. Any trash remains in trash. Refill paper towel holder as needed

Dust and clean products, shelves, frontdesk area

Wipe floor, dust windowsills and keep a tidy front area always.

Windex windows if needed

Tidy Front Desk, and Clean Bathroom

• Clean surfaces, wipe down screens with cloth and ensure the area is clutter-free. Ensure the bathroom is clean, stocked, and presentable.

Sign Off of Software

• Make sure to sign off of Vagaro and CosmoPro.

Review Next Day’s Schedule

• Prepare for the next day by reviewing appointments and any special notes.

Clock Out

• End the day by checking in with Stephen via phone call and then clock out

Booking Appointments

When booking appointments be sure to collect the following information

• Enter in Vagaro: First & Last Name, Phone number and (credit card info for new clients)

• Update customer info within CosmoPro

• Send a text confirmation through CosmoPro titled Booking Confirmation

Processing Checkouts

Ensure smooth and efficient checkouts.

• Double check with hairstylist to make sure you have the right dollar amount

• Encourage customers to book their next appointment.

• Promote and sell salon products to customers.

Update Inventory

Keep track of product inventory and notify management of low stock.

When new product arrives, double check that shipment matches invoice list and update Vagaro with new product.

Maintain Professional Appearance

Dress appropriately and maintain a polished & professional demeanor.

Prioritize customer service and ensure every guest has a pleasant experience.

Communicate effectively with salon Formosi Team to ensure smooth operations.